Privacy Policy

1. Introduction

Cardigan Automatic Intensive ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our driving instruction services.

2. Information We Collect

2.1 Personal Information

When you contact us through our website or book driving lessons, we may collect:

• Full name
• Email address
• Phone number
• Postal address
• Driving licence number (for lesson bookings)
• Date of birth (for lesson bookings)
• Any other information you provide in contact forms or communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide and manage driving instruction services
• Process and confirm lesson bookings
• Communicate with you about your lessons and our services
• Respond to your inquiries and provide customer support
• Send you important updates and information about our services
• Improve our website and services
• Comply with legal obligations and regulatory requirements
• Maintain records as required by the Driver and Vehicle Standards Agency (DVSA)

4. How We Store Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Data is stored securely using industry-standard encryption
• Access to personal information is restricted to authorized personnel only
• We regularly review our security measures to ensure ongoing protection
• Contact form submissions are transmitted securely via HTTPS

5. How Long We Keep Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Active students: Throughout the duration of your instruction and for 12 months after your last lesson
• Contact inquiries: Up to 2 years after your last communication with us
• Legal requirements: Some records may be retained longer to comply with DVSA regulations and legal obligations
• Inactive accounts: After the retention period, personal information will be securely deleted or anonymized

6. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Legal obligations: When required by law or in response to valid legal requests
• Regulatory bodies: With the DVSA or other regulatory authorities as required
• Service providers: With trusted third-party service providers who assist us in operating our website and providing services (e.g., form processing services)
• Safety and protection: To protect the rights, property, or safety of our business, students, or others

7. Your Rights

Under UK data protection law, you have the following rights regarding your personal information:

• Right to access: Request a copy of the personal information we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your personal information (subject to legal obligations)
• Right to restrict processing: Request that we limit how we use your information
• Right to data portability: Request a copy of your information in a commonly used format
• Right to object: Object to certain types of processing of your information
• Right to withdraw consent: Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the details in Section 10.

8. Cookies

Our website may use cookies to enhance user experience. Cookies are small files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Complaints

If you are not satisfied with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator: